Vital Medical Alert systems are not designed to replace 9-1-1. However, they simplify connecting to emergency help. In a true emergency, accessing a phone or providing clear information to responders might be challenging.

Vital Medical Alert retains your information and can promptly dispatch emergency services to your precise location. Each order includes an EMT card recommended for placement on the fridge, offering essential medical details for EMTs during emergencies.

Beyond a dispatch service, Vital Medical Alert's systems incorporate wireless connectivity, GPS tracking, and fall detection for constant monitoring. We understand not every situation is an emergency, sometimes you just need to talk or quickly connect with family or friends. Our non-emergency services provide assistance 24/7.

No.
A cell phone cannot replace the necessity of a medical alert device. There may be instances where you or a loved one lack access to a cell phone, experience battery issues, or encounter call drops or reception challenges depending on the location.

Even dialing 9-1-1 in an emergency can be cumbersome, requiring a passcode or successful facial recognition. In a genuine emergency, every second is crucial.

Connecting to our emergency monitoring center is effortlessly achieved by pressing a button on your wearable Vital Medical Alert device. This button ensures a swift connection to our monitoring center, even when your cell phone lacks reception or battery life.

You can utilize Vital Medical Alert's non-Emergency dispatch services whenever necessary. Just press the button on your medical alert device to connect with our 24/7 monitoring center.

This feature proves beneficial if you or a loved one isn't feeling well, requires assistance when stuck, experiences medical condition flare-ups, or simply needs someone to talk to for reassurance.

Our skilled call operators promptly notify family members, neighbors, or friends in your Care Circle, ensuring you receive the necessary assistance in any situation.

Our protection plan for the medical alert system ensures you won't incur any out-of-pocket expenses for a lost, stolen, or damaged device.

In contrast to other providers, Vital Medical Alert does not impose any cancellation fees, and we offer complete prorated refunds for unused service months.

Learn more about our policies.

Yes.
Vital Medical Alert is entirely U.S.-based. When a company outsources monitoring services overseas, language barriers can hinder quick responses when using your medical alert system. Our monitoring center is situated within the United States, ensuring you won't face difficulties understanding our operators.

Even if you speak a language other than English or Spanish, our emergency operators can still communicate with you through a translation service.

A medical alarm, also referred to as medical alert systems or personal emergency response systems, are devices that signal a monitoring center in critical emergency situations to request assistance from professional emergency medical personnel. They can also notify emergency contacts like family members, neighbors, and caregivers. When a Vital Medical Alert device is activated, usually by pressing a button, the user is connected with a 100% U.S.-based, Five-Diamond Certified monitoring center. This center assesses the situation to ensure prompt help in case of an emergency.

A medical alert system grants your loved ones the assurance to live confidently, especially during emergencies. It ensures swift 24/7 access to medical monitoring services, offering the best assistance. Additionally, these systems prove beneficial in non-medical situations, such as gas leaks, fires, and robbery, where pressing a button is quicker than finding a phone to dial 9-1-1.